Shipping policy
At Velora Sphere, we are committed to delivering your orders safely and efficiently. We currently offer free shipping on all orders within the United Kingdom.
Please review our shipping policy below for details about order processing, delivery times, and shipping procedures.
1. Shipping Destinations
We currently ship exclusively within the United Kingdom.
At this time, we do not offer international shipping or delivery outside the UK.
2. Shipping Costs
Enjoy FREE STANDARD SHIPPING on all orders within the United Kingdom.
There are no additional shipping charges at checkout.
3. Order Processing Time
All orders are processed within 2–3 business days after being placed.
Orders are not processed or dispatched on weekends or UK public holidays.
Once your order has been processed and dispatched, you will receive a confirmation email with tracking information where available.
Please note that processing times may occasionally be extended during busy periods, holidays, or due to unforeseen circumstances.
4. Shipping and Delivery Time
Our estimated delivery timeframe is:
-
Order Processing: 2–3 business days.
-
Transit Time: 3–5 business days after dispatch.
-
Total Estimated Delivery Time: 5–8 business days.
Delivery estimates begin from the date your order is placed and exclude weekends and UK public holidays.
Please understand that delivery times are estimates and may occasionally vary due to courier delays, weather conditions, or other circumstances beyond our control.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email.
Where tracking is available, your email will include a tracking number or link so you can follow your shipment.
Please allow some time for tracking information to become active after dispatch.
6. Delayed or Missing Orders
While we aim to deliver every order within the estimated timeframe, occasional delays may occur.
If your order has not arrived within 8 business days, please contact our customer support team. We will be happy to look into the matter and assist you.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping details when placing an order.
Velora Sphere cannot guarantee successful delivery if incorrect or incomplete information is provided.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to assist before your order is dispatched.
8. Contact Information
If you have any questions regarding our shipping policy, delivery estimates, or an existing order, please contact us:
Business Name: Velora Sphere
Email: info@velorasphere.shop
Phone: +44 284 066 2428
Business Address: Velora Sphere, Bridge Street, Banbridge BT32 3JL, United Kingdom
Thank you for shopping with Velora Sphere. We appreciate your trust and look forward to delivering your order!