Velora Sphere is an online store for electronic home décor gadgets, including digital clocks, LED neon wall signs, essential oil diffusers, ambient lighting and other products designed to add atmosphere and convenience to your home.

Our range currently falls into three groups:

• Ambient Glow & Light Decor – for example LED TV backlight strips, a galaxy star projector, an LED neon sign, hexagon wall lights, curtain lights and motion sensor night lights.
• Smart Displays & Digital Time – for example digital wall clocks, digital alarm clocks, a digital picture frame and a wireless weather station.
• Home Atmosphere & Smart Living – for example essential oil diffusers, a smart cool mist humidifier and flameless LED candles.

Each product page includes a full description and a list of key features. Please read it before ordering to confirm that a product suits your space and needs. Colours and appearance may look slightly different from the photos depending on your screen and device settings.

You can reach us here:

• Email: info@velorasphere.shop
• Phone: +44 284 066 2428
• Address: Velora Sphere, Bridge Street, Banbridge BT32 3JL, United Kingdom

You can also use the form on our Contact Us page.

This varies by product. Some products are powered by USB or a supplied power adapter, while others use batteries. For example, the 12-pack flameless LED candles require AA batteries, and the wooden digital alarm clock supports AAA backup batteries; in both cases the batteries are not included. Please check the Key Features on each product page for power details.

Some products can be controlled using a mobile app, a remote control or Bluetooth, depending on the model. For example, the RGBIC LED hexagon wall lights support Alexa and Google Assistant (2.4GHz Wi-Fi required). Please check each product page for the control options and compatibility that apply.

That depends on the individual product. For example, the 600 LED curtain lights and the 12-pack flameless LED candles are described as suitable for indoor and outdoor decorative use. Please check the product page before using any product outside.

Browse our products, choose your item and add it to your cart. Then go to checkout, enter your billing, delivery and payment details, review your order and submit it.

Your order is confirmed once your payment has been successfully authorized. If a payment is declined or cannot be authorized, your order may not be completed. If you have a question about an order, please email us with your order number.

Please contact us as soon as possible at info@velorasphere.shop. If your order has not yet been dispatched, we will do our best to cancel it. If it has already been dispatched, you may need to follow our return procedure after receiving the item. Your statutory cancellation rights remain unaffected.

Prices on our store are shown in British pounds (GBP) unless otherwise stated.

We currently ship exclusively within the United Kingdom. We do not offer international shipping at this time.

We offer free standard shipping on all orders within the United Kingdom. There are no additional shipping charges at checkout.

Our estimated delivery time is 5–8 business days in total:

• Order processing: 2–3 business days
• Transit time: 3–5 business days after dispatch

Orders are not processed or dispatched on weekends or UK public holidays. Delivery times are estimates and may vary due to courier delays, weather, busy periods or other circumstances beyond our control.

Once your order has been dispatched, you will receive a shipping confirmation email. Where tracking is available, it will include a tracking number or link. Please allow some time for tracking information to become active after dispatch.

If your order has not arrived within 8 business days, please contact our customer support team at info@velorasphere.shop with your order number and we will look into it.

Please contact us as soon as possible. We will do our best to assist before your order is dispatched, but we cannot guarantee successful delivery if incorrect or incomplete information is provided.

We currently accept the following payment cards:

• Visa
• Mastercard
• Maestro
• American Express (Amex)
• JCB
• Visa Electron
• Discover
• Diners Club

All available payment methods are displayed at checkout based on your order and eligibility. See our Payment Policy for details.

Your payment information is processed securely through our payment provider. Velora Sphere does not have access to or store your complete card number or card security code (CVV).

Please check that your card details and billing information (including your name and billing address) are entered accurately. If the issue continues, contact your card issuer. If you believe you were charged incorrectly, email us your order details and we will assist you.

Yes. You have 30 days from receiving your order to request a return. Once your request is approved, the item must be sent back within 14 days of receiving our return instructions. To be eligible, items must be:

• In original, unopened or unused condition, where applicable
• New and in resalable condition
• In the original packaging, with all original accessories, parts and documentation where applicable
• Accompanied by proof of purchase or your order confirmation

Your statutory rights remain unaffected. Please see our Refund Policy for full details.

Email info@velorasphere.shop with your full name, order number, the item you wish to return, the reason for the return and, if the item is damaged, defective or incorrect, relevant photographs. Please do not send any products back before contacting us and receiving return instructions.

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected. If approved, the refund will be processed within 10 business days of approval and issued to your original payment method. The time it takes to appear in your account may depend on your bank or payment provider.

We’re sorry about that. Please email info@velorasphere.shop as soon as possible with your order number and clear photographs of the issue so we can investigate and arrange an appropriate resolution.

Please contact us before arranging any return shipping. Where an item is faulty, damaged, incorrect or not as described, we will handle the return in accordance with applicable UK consumer protection laws. For other eligible returns, return shipping arrangements and costs will be communicated when your return request is approved.

You can read our policies at any time:

• Privacy Policy
• Terms of Service
• Refund Policy
• Shipping Policy
• Payment Policy